Many quality initiatives hit wall of IT support. Process changes need system support to get it flow smoothly. And change agents like us can’t do much at IT related issues. Changing few fields in ERP in any organization needs many layers of authorizations. Discussing some key IT issues here.
Automation is a big dream especially in service industry. All of us want smooth flow of data. Whole cycle should be paper free. Data from customers , vendors, employee should flow automatically. Despite having so many computers, tons of paper being created for accounting purpose, processing purpose , or legal purpose. There are many challenges in digitization. System does not flow as we wish. Lets discuss 3 major hurdle ..
Both are opposite. Both are needed. Consistent discipline is about process improvement through six sigma, quality circle etc. Six Sigma loves business rules and follows them for sustainable results.
Innovation on other hand is free flow of ideas. It does not understand rule or hierarchy. It requires consistent flow of ideas and executions.
Both are opposite in some sense. One requires structure, other requires free flow. Let’s analysis them in 2*2 matrix in terms of S curve of organization
Many companies start implementation of process KPIs (Key performance Indicator)/ dashboards. However, very few get their destiny. Dream is to capture KPI drill down upto last mile and extract real time information from it. It is not easy. It is rough road. Many companies keep searching root cause for all issues in perceptions. Data hardly supports. I am trying to write some key points of my views on this issue.
Continuous improvement is long term habit. Regular health check of process is needed. very few process/SOP get its review. Right measuring may help in process improvement quickly.
Essay -1
1) Never Outshine the Master
2) Never put too much trust in friends, learn how to use enemies
3) Conceal your intentions
4) Always less than necessary
5) So much depends on reputation - Guard it with your life
6) Court attention at all cost
7) Get others to do the work for you but always get the credit
8) Make other people come to you - Use bait if necessary
9) Win through your actions , never through argument
10) Infection : avoid the unhappy and unlucky
11) Learn to keep people dependent on you