Trizsigma

No kingdom, family, or organization can survive without glue of loyalty. Two soul rested today. APJ Kalam and Yakub Menon. Both made missiles. Kalam made it for me. So we loved and respected him. Yakub made it for others. We punished him. Kalam had Indian secrets and Yakub for them. Both secrets were same and to be used for mass destruction. Respect for both soul was different for similar job. It may be possible at broader level , both may be treated same.

People and process are two key aspects. We start six sigma project in great enthusiasm. We arrange team meetings. Discussion happens at its peak. Many people contributes positively. In end, many projects ends in quick fix. In team meetings, many people have apprehensions about cost approvals, additional responsibilities, or failure of previous efforts.

Many times functions get develop naturally. Power tussle define boundaries. There is no standard way to define function or power boundary. Then never ending game of consolidation and decentralization starts. Power hungry functional heads always tries to protect their boundaries.

More the functions are more inefficiency you build. Functions have more side effects over benefits. Benefit is defiantly ease of management.  Side effects are

Loyalty is best rewarding attribute. In personal life too, we reward loyalty and punish disloyalty. “ I Trust you” is bigger word than “I Love you”. Love can fade , trust remains. In organizations, people are spend years to show loyalty. They also get reward. But sometimes, I feel, is it worth? People are sitting in cabins and doing nothing.

Multitasking works, but only in few scenario. Multitasking is biggest culprit in delay in projects. Managers love to work on multiple projects. They complete very few in end. Multitasking gives feeling of productivity. But in end, we keep jumping from one task to another.

Multi-tasking is the act of stopping a task before it is completed and shifting to something else. Each time a person has to re-start a task, time is required to become re-familiarized with the work and get re-set in where he was in the process.

Organizations miss this opportunity. Ideal load balancing is not possible. However, we must put efforts to judge loads on our key people. No one is superhuman here. HIPO should get consistently challenging assignments. This is one area where HR, quality and operation should work together. Larger organization may have pockets of low productivity and high productivity based on business scenario. It is unfair to load single asset, HIPO or person on high expectations. He will collapse. In diversified arena, business has to evaluate its need, efficiency and flexibility.

Many quality initiatives hit wall of IT support. Process changes need system support to get it flow smoothly.  And change agents like us can’t do much at IT related issues. Changing few fields in ERP in any organization needs many layers of authorizations. Discussing some key IT issues here.

Automation is a big dream especially in service industry. All of us want smooth flow of data. Whole cycle should be paper free. Data from customers , vendors, employee should flow automatically. Despite having so many computers, tons of paper being created for accounting purpose, processing purpose , or legal purpose. There are many challenges in digitization. System does not flow as we wish. Lets discuss 3 major hurdle ..