Transition is about people engagement. Solutioning and transitioning process in shared service needs emotional alignment. People are very curious while any centralization or decentralization activity. Answering their questions about future needs skill. Changes are always difficult. People feel fearful when pulled out of their comfort zone. It is more if locational changes are involved.
Currently organizations are working on UJR (Unique job role) concept which divides organization in 3-4 layers of strategy, lead, manager, and member. Employees are curious to their category as pay band is linked to these UJRs. It is interesting concept developed by modern age consultants. Many employees are not happy on putting different categories on them.
I met one Sr manager from premier school . Intially, he impressed me with his charm and communication skill. I was on my mission to make shared service. I asked him to allocate activities and resource based on transactions. I was clear in thought and agreed on transaction but reporting should be to him only.