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A Covid-19 Vaccine Will Need Equitable, Global Distribution

Harvard business - Thu, 04/02/2020 - 06:05

Policymakers need to start planning now.

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Hire People with Common Sense and Good Critical Judgement

Greatleaders hipbydan - Thu, 04/02/2020 - 06:00

Guest post by Stan Silverman:
During a recent event to launch my book, Be Different! The Key to Business and Career Success, I spoke about the importance of hiring people with common sense and good critical judgment because at some point, you want them to violate policy when it is in the company’s best interest to do so.
I described an experience early in my career while serving as national sales manager for one of my company’s operating divisions. I was informed that production of a batch of product was found to have trace contaminants and needed to be recalled. Every day that passed, the cost of the recall would rise as the contaminated product flowed deeper into the distribution network. If the product was used in the production of a customer’s product, the cost of the recall would rise exponentially and damage the company’s reputation.
My boss, who had the authority to order the recall and the CEO of the company were traveling and were unreachable. This was before the days of smart phones, email and text messages. I didn’t have the authority to order the recall, and was told by my direct reports that I would either be celebrated or terminated for the recall decision. I ordered the recall.
When my boss and the CEO returned from their trip, I told them what I had done. They both celebrated my decision. That’s when I learned that you must hire people with common sense and good critical judgment, because someday they will need to make a decision in the best interests of the company that violates policy or is beyond their authority level.
A few days after I shared this experience, I received an email from one of the attendees, a senior leader at a bank, who wrote:
Your presentation last Thursday evening was very impactful. You said some powerful things that any company or leader would be smart to adopt. I think the one that was most surprising to hear was that companies should hire people who are willing to break the rules for the good of the company. It is so true, but no one ever states that openly for fear people will totally ignore the controls that have been put in place for all the right reasons. 
I remember the week when I was filling in for my boss who was out of the country and I made a decision to close all the bank branches in Eastern Pennsylvania on 9/11, about 15 minutes after the second attack. I had no authority to do it, was told by many I better not do it because I did not have the authority, but I knew I’d be wrong in my heart to not close … [risking a possible] run on the bank if I did not do it.  I also believed I would not have a job the next day for doing it.  The bank made a decision about an hour later to close everywhere in the footprint.  I still had my job … and we were the first to open the next day while most [banks] continued to be closed for another day.  It was real important that America knew the banks were open for business.
A company’s reputation can also be damaged when an employee makes a decision that is not consistent with common sense and good critical judgment. In April 2018, a barista at a Starbucks in the Rittenhouse Square section of Philadelphia exercised poor critical judgment and called the police on two African American men who had not yet ordered anything, but were just waiting for a friend to arrive. The two men were arrested.
Starbucks promotes its cafés as a comfortable and inviting place to meet friends, hang out, enjoy coffee, food, conversation and use its Wi-Fi network. This is the business model that has made Starbucks successful. It is not unusual for people to arrive and not make a purchase as they wait for their friends. This Starbucks barista violated a core value of the Starbucks business model.
To say that the arrest of these two individuals caused an uproar, accusations of bias and discrimination against black customers and loss of brand reputation is an understatement. There was a call to boycott Starbucks. The company apologized for the incident. A month later, Starbucks closed all of its 8,000 U.S.- based cafés for racial bias training.
What is the lesson? Hire people with common sense and good critical judgment, especially if they interface with your customers. Their decisions will help protect your reputation.
Stan Silverman is founder and CEO of Silverman Leadership and author of “Be Different! The Key to Business and Career Success.” He is also a speaker, advisor and widely read nationally syndicated columnist on leadership, entrepreneurship and corporate governance. For more information please visit www.SilvermanLeadership.com.
Categories: Blogs

Managers: How to Support Remote Employees – Ask #HR Bartender

Hr Bartender - Thu, 04/02/2020 - 02:57

Last week, we provided a list of resources to help individuals get adjusted to working from home. After it was published, I received this note.

Dear HR Bartender! I’m a loyal and excited reader of your blog and usually find very great tricks and tips I can experiment with at my workplace. Currently, I work as an HR generalist in a team of 2, taking care of 110 employees. It’s always been our main focus to take care of employees by providing regular career feedbacks, mood boosting events, and just being around (literally) to chat. Like many organizations, we have moved to working from home due to COVID-19 and it’s very new to us. I was wondering if you have any practical tips and tricks how to lift employee spirits from a distance and how to take care of those who might not take this situation well? I would love to read an article on that! Thanks.

First, thanks so much for the very kind comment. We try our best to be a good resource to all managers and HR professionals. It’s always great to hear this kind of feedback.

Now, this is a really great question! Some people might feel that working from home can negatively impact company culture and employee disengagement. I won’t lie – it might if the organization doesn’t make the effort to engage with employees. But in many cases, this work arrangement is an opportunity. Here are two things to consider during this time of remote employees working from home and sheltering in place.

Give remote employees the tools they need to get work done

Think of this situation in two parts. First, employees need resources to do their jobs. That might be technology, software, office supplies, etc. Basically, they need the stuff that the office environment provides. I’ve heard of companies allowing employees to take computer equipment home. Managers should check-in with employees to make sure that they have the things they need. And if they don’t, maybe the company can give them a small stipend to buy some office supplies online. Or someone can put together some office supply boxes and send them to employees. Bottom-line: figure out how to give remote employees the things they need to work and use it as an opportunity for engagement.

I’m sure some of you are saying, “Really? All we need to do is give employees staples and paperclips?!” And for some employees the answer is “yes”. Under normal circumstances, remote employees get time to put an office together. COVID-19 forced us to make fast decisions and employees didn’t get time to prepare. Don’t forget rule number 32 from the movie “Zombieland” – enjoy the little things. It will help you keep your sanity. And the engagement of your team.

But really when I refer to tools and resources, the big one on the list is technology. Some employees might not have desktop computers at home. They might not have WiFi. And if they do, their technology and internet might not be the latest and fastest. Not like at work. I’ve mentioned before that there are studies indicating if employees have to spend a lot of time creating workarounds because they don’t have the best technology, this can contribute to stress and burnout.

Support remote workers’ well-being

The second part has to do with emotional support. Speaking from personal experience, when you work from home, you’re disconnected. Some of your employees are going to love that. Others…not so much. Managers need to set up time to chat with remote employees – about work projects of course, but also just a “how are you doing?” and “what can I do to support you?” In many office environments, this happens in small 5-minute chats throughout the day. Now it’s going to have to be a little more intentional.

Encourage employees during this time to take care of themselves. Let employees know that you understand the challenges they’re facing. Families are spending all day together. Let that sink in for a moment. Employees are working and home-schooling their children. They can’t see parents or grandparents. No birthday parties or anniversaries. It’s possible we will spend religious holidays like Easter and Passover – traditionally extended family events – by ourselves. Maybe now is the time to create some (virtual) employee affinity groups.

I honestly don’t know that I have all of the answers here. You know who might? Your employees. Consider asking employees how HR can best support them during this time. HR could do training sessions over a platform like Zoom. This might be a perfect time to do some virtual lunch and learn sessions about social media or even manager development. Maybe have some “coffee chats” or create a book club.

The goal (and the challenge) is to be there enough that employees know you’re supporting them but not so much that all of the activities get in the way of the work. It’s a delicate balance for sure. Asking employees what they need – and they might not know right away – will help start the conversation. And it will engagement the workforce by bringing them into your strategic planning.

Image capture by Sharlyn Lauby while exploring the streets of Austin, TX

The post Managers: How to Support Remote Employees – Ask #HR Bartender appeared first on hr bartender.

Categories: Blogs

A Detailed Plan for Getting Americans Back to Work

Harvard business - Wed, 04/01/2020 - 14:28

Targeting a single, nationwide date is unrealistic.

Categories: Blogs

Coronavirus Is Putting Corporate Social Responsibility to the Test

Harvard business - Wed, 04/01/2020 - 11:48

Now is the time for major corporations to make good on their commitments.

Categories: Blogs

The Next Trillion-Dollar Market

Harvard business - Wed, 04/01/2020 - 11:24

How AI, genomics, and automation are powering biotech breakthroughs.

Categories: Blogs

The Varying International Responses to Covid-19, and the U.S. Stimulus Package

Harvard business - Wed, 04/01/2020 - 11:00

Felix and Mihir discuss how and why countries have varied in their approach to Covid-19, and they debate the design of the U.S. stimulus package.

Categories: Blogs

In the Face of Lockdown, China’s E-Commerce Giants Deliver

Harvard business - Wed, 04/01/2020 - 11:00

Lessons from Alibaba and JD.com.

Categories: Blogs

First Look: Leadership Books for April 2020

Leadershipnow - Wed, 04/01/2020 - 10:16

Here's a look at some of the best leadership books to be released in April 2020. Don't miss out on other great new and future releases.

Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff by Joel Peterson

Many leaders see their roles as presiders/managers, with a primary focus on keeping results consistent with past performance and on budget. These kinds of leaders make important contributions but rarely leave a mark on the businesses they serve. For those wanting to make a lasting impact, new skills are required. They need to learn to launch new initiatives, inspire others, and champion innovative approaches. Joel Peterson calls these higher-level leaders “entrepreneurial leaders,” and they create durable enterprises that deliver on their promise. Peterson lays out a path to achieving this summit, with a series of leadership maps organized around the four essential basecamps on the path to Entrepreneurial Leadership:

Think Like a Rocket Scientist: Simple Strategies You Can Use to Make Giant Leaps in Work and Life by Ozan Varol

A former rocket scientist reveals the habits, ideas, and strategies that will empower you to turn the seemingly impossible into the possible. Rocket science is often celebrated as the ultimate triumph of technology. But it's not. Rather, it's the apex of a certain thought process—a way to imagine the unimaginable and solve the unsolvable. It's the same thought process that enabled Neil Armstrong to take his giant leap for mankind, that allows spacecraft to travel millions of miles through outer space and land on a precise spot, and that brings us closer to colonizing other planets. Fortunately, you don't have to be a rocket scientist to think like one. In this accessible and practical book, Ozan Varol reveals nine simple strategies from rocket science that you can use to make your own giant leaps in work and life.

Leading in the Digital World: How to Foster Creativity, Collaboration, and Inclusivity by Amit S. Mukherjee

The definitive book on leadership in the digital era: why digital technologies call for leadership that emphasizes creativity, collaboration, and inclusivity. Certain ideas about business leadership are held to be timeless, and certain characteristics of leaders―often including a square jaw, a deep voice, and extroversion―are said to be universal. Amit Mukherjee argues that since digital technologies are changing everything else, how could they not change leadership ideologies and styles? As more people worldwide participate equally in business, those assumptions of a leader's ideal profile have become irrelevant. Offering a radical rethinking of leadership, Mukherjee shows why digital technologies call for a new kind of leader―one who emphasizes creativity, collaboration, and inclusivity.

Full-Spectrum Thinking: How to Escape Boxes in a Post-Categorical Future by Bob Johansen

Leading futurist Bob Johansen shows how a new way of thinking, enhanced by new technologies, will help leaders break free of limiting labels and see new gradients of possibility in a chaotic world. The future will get even more perplexing over the next decade, and we are not ready. The dilemma is that we're restricted by rigid categorical thinking that freezes people and organizations in neatly defined boxes that often are inaccurate or obsolete. Categories lead us toward certainty but away from clarity, and categorical thinking moves us away from understanding the bigger picture. Sticking with this old way of thinking and seeing isn't just foolish, it's dangerous. Full-spectrum thinking is the ability to seek patterns and clarity outside, across, beyond, or maybe even without any boxes or categories while resisting false certainty and simplistic binary choices. It reveals our commonalities that are hidden in plain view.

Lead from the Future: How to Turn Visionary Thinking Into Breakthrough Growth by Mark W. Johnson and Josh Suskewicz

Innosight's Mark W. Johnson and Josh Suskewicz introduce a new way of thinking and managing, called "future-back," that enables any manager to become a practical visionary. Addressing the many barriers to change that exist in established organizations, they present a systematic approach to overcoming them that includes: The principles and mind-set that allow leadership teams to look beyond typical short-term planning horizons / A method for turning emerging challenges into the growth opportunities that can define an organization's future / A step-by-step approach for translating a vision into a strategic plan that teams can align around and commit to / Ways to ensure that visionary thinking becomes a repeatable organizational capability

The Soul of an Entrepreneur: Work and Life Beyond the Startup Myth by David Sax

We're often told that we're living amidst a startup boom. Typically, we think of apps built by college kids and funded by venture capital firms, which remake fortunes and economies overnight. But in reality, most new businesses are things like restaurants or hair salons. Entrepreneurs aren't all millennials—more often, it's their parents. And those small companies are the fabric of our economy. This book is the real story of entrepreneurship. It confronts both success and failure, and shows how they can change a human life. It captures the inherent freedom that entrepreneurship brings, and why it matters.

For bulk orders call 1-626-441-2024

Build your leadership library with these specials on over 32 titles. All titles are at least 40% off the list price and are available only in limited quantities.

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“There is more treasure in books than in all the pirate’s loot on Treasure Island.”
— Walt Disney

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Categories: Blogs

If You’re Burning Out, Carve a New Path

Harvard business - Wed, 04/01/2020 - 10:00

Designing your own role will lead to a more meaningful experience at work.

Categories: Blogs

Be a Colleague That Others Can Confide In

Harvard business - Wed, 04/01/2020 - 09:00

How to get beyond “I’m fine.”

Categories: Blogs

Ensure That Your Customer Relationships Outlast Coronavirus

Harvard business - Wed, 04/01/2020 - 08:00

Five strategies for communicating during a crisis.

Categories: Blogs

7 Leadership Lessons Men Can Learn from Women

Harvard business - Wed, 04/01/2020 - 07:00

Too often we ask female leaders to act more like men.

Categories: Blogs

How Managers Can Support Remote Employees

Harvard business - Wed, 04/01/2020 - 06:05

Connect frequently, set clear boundaries, and stay ahead of problems.

Categories: Blogs

The HR Famous Podcast: E8 - Video Work Meetings: Winning On ZOOM

Hr Capitalis - Wed, 04/01/2020 - 04:51
In Episode 8 of The HR Famous Podcast, long-time HR leaders (and friends) Tim Sackett and Kris Dunn (Jessica Lee on break) get together with Dawn Burke (Senior Writer at Fistful of Talent, Sr. Consultant at Recruiting Toolbox) to talk... Kris Dunn
Categories: Blogs

Working Parents, Let Go of the Idea of Balance

Harvard business - Tue, 03/31/2020 - 14:41

A conversation with management professors Stewart Friedman and Alyssa Westring on new approaches for working parents.

Categories: Blogs

Season 5 Is on the Way

Harvard business - Tue, 03/31/2020 - 12:23

Women at Work is back April 13 with stories, conversations, and practical advice about being a woman in the workplace.

Categories: Blogs

LeadershipNow 140: March 2020 Compilation

Leadershipnow - Tue, 03/31/2020 - 11:12

Here are a selection of tweets from March 2020 that you don't want to miss:

See more on Twitter.

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Categories: Blogs

Balancing Work and Elder Care Through the Coronavirus Crisis

Harvard business - Tue, 03/31/2020 - 11:00

Build a routine that works for those you care about — and for you.

Categories: Blogs

Controlling the Emotion of Negotiation

Harvard business - Tue, 03/31/2020 - 10:00

Harvard Business School’s Leslie John discusses the importance of asking (and answering) the right questions when negotiating, particularly under emotional stress.

Categories: Blogs

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